Replay: it is just searching for matching words
Echo replay · Mira facilitating · demo call
You
listening
You're with an analyst at a retailer. They think it searches for matching words. Don't tell them the rule — find the example that makes that fail.
The job
They think “it searches for matching words”. Find the example that makes that fail — Someone asks 'can I send this back?' and the right page says 'returns within 30 days'. Not one word in common, and it still finds it.